FAQs

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If you're having trouble finding what you are looking for, you can visit us in person at our flagship Showroom, call us directly on +65 6805 4198 or email us at singapore@kingliving.com.sg

FAQs

General Questions

Can The Covers Be Changed?

Yes, the covers are individually tailored and can be completely removed or replaced. King Living customers from years past will have their sofas re-covered, changing from fabric to leather, moving to a new seasonal look or perhaps just for a general refresh. The furniture is still as comfortable as the day they bought it. Re-covering makes a change and the furniture is just like new. To arrange to have your covers replaced, contact the King-Care® Service Team on + 65 6805 4198.

Can the display and configurations be changed?

Absolutely! You need flexibility in your furniture. Friends come and stay. Your needs change. What is comfortable for one person doesn’t suit another. Or you’d simply like to rearrange the whole look of the room. King Living designs were created specifically to provide the flexibility you’re looking for. 

The engineered steel frame provides the base. Then King Living’s sofa options step in. You may prefer the modular flexibility of the Delta II, the cushioned comfort and flexibility of Concerto or the rearrangement possibilities of the Jasper. Some models even include clever hidden storage compartments. 

And when you rearrange King Living sofas, they never look ‘unfinished’ because King Living sofas were designed from the ground up to be infinitely flexible.

How Good Is The Leather?

Not all leathers are the same and it can be difficult to tell at first glance whether the leather used is high quality or not. Some leather is corrected or split leather where the natural character has been removed. On some leathers, marks are covered up with plastic filler and pigment pain, which can crack. 

All King Living leathers are genuine, top quality European leathers. The colours are tanned into the full thickness of the leather so, with proper care, your King Living sofa or chair will last a lifetime.

Here is more information on how you can identify your leather: 

Aniline Leather


This leather is the most natural looking of all leathers. Actual surface grain and markings are always present and indicate genuine leather character. These leathers have very little or no protective treatments applied. Aniline leather provides maximum comfort and is luxurious to the touch. Slight colour variance and natural characteristics such as scars, folds or horn injuries are not quality defects – they are markers of top quality leather.


Corrected/Buffed Leather


This group of leathers has corrected grain where the top surface of the hide is buffed, like a sanding process to remove most imperfections. A new ‘grain pattern’ is then stamped onto the prepared surface. A uniform colour is achieved through the application of numerous layers of pigment.


Nubuck Leather


The leathers start as aniline but are then brushed or sanded to create a velvet-like texture. The brushing opens up the surface creating the soft texture that also makes it more absorbent and susceptible to external wear-and-tear than other types of leather. Nubuck is not to be confused with suede which is the underside of the hide.


Suede Leather


Suede is aniline leather – the underside of the hide. The surface is brushed to create a beautiful, soft, absorbent, surface texture. This treatment, whilst creating a luxurious effect, means most prone of all leathers to external wear and tear.

For more information on King-Care® and King-Care®'s cleaning product click here

Is There A Guarantee?

Of course. King Living offers an unconditional, written, 25-year warranty guarantee on the steel frame along with pro-rata guarantees on other parts and finishes. 

What Does King Living Do To Help The Environment?

King Living has been environmentally-friendly since we started making furniture in 1977. As well as using ‘green’ materials such as CFC-free foams and selecting biodegradable packaging materials, we design our furniture to last a lifetime. This minimises the amount of unwanted, unrecycled furniture in landfills around Australia. Click Here for more information on how we help protect the environment at King Living.

What Quality Fabrics Are Available?

King Living only offers premium fabrics, many of which are exclusive to King Living. This takes the guesswork out of choosing a great fabric that will stand the test of time. 

All the fabrics offered by King Living have been extensively tested for seam strength and resilience in the face of normal wear and tear. Our fabrics not only look great and feel amazing, but they also stand up to the toughest conditions. Click Here  for more information. 

Our experienced Showroom staff can help you choose the right fabric for your lifestyle, personal style and existing décor.

What is the difference between Carrara Marble and Emperador Marble?

Carrara Marble is quarried from Northern Italy, and is a white marble with fine grey feathering and veining as the most distinguishable features. Veins can vary from light to dark grey, and may cover a small area or the entirety of any marble piece. 

As a natural product, surface appearance and patterns will vary from piece to piece and we cannot guarantee any particular surface pattern. 

Small pores and surface irregularities may be present in Carrara Marble, and are not seen as defects, but rather an indicator of a high-quality, genuine marble product. These unique features are what marks marble as a luxury product. 

Emperador Marble is quarried from Spain, and is a rich, brown coloured marble with abundant light veining and commonly features calcite, which appears as white banding. Veins can vary from very fine and delicate to more significant and the quantity of calcite within any piece of Emperador Marble can also vary.

Natural ‘voids’ and surface irregularities may be present in Emperador Marble, and are not seen as defects, but rather an indicator of a high-quality, genuine marble product.

What is a Magic Joiner?

Magic Joiners have been designed to connect to most modular King Living furniture. Reconfiguring your modular King Living furniture is made simple by the Magic Joiners, which use magnets to attach to King Living’s unique galvanised steel frame.

This process is as easy as placing the furniture in the configuration that suits your needs, and attaching the Magic Joiners underneath to hold it in place.

Magic Joiner sizes vary depending on the model of your King sofa.

See below for size requirements.

M80 Andrea M115 Houdini OM75 Delta Outdoor

King Cloud
Grand Houdini
Jasper Outdoor

King Cloud II
Concerto
Amalfi
M95 Delta Storage
Concerto Curve OM85 Delta Outdoor

Luxemburg
Kato


Uno
Kato Deluxe


Felix
Oscar II

M105 Opera
Phoenix


Carousel
Jasper


Carousel Soft
Baby Jasper


Carousel Classic
Pronto Flexi


Delta II
Plaza

Care And Maintenance

How Do I Care For The Fabric Or Leather?

To protect your new King Living investment you should maintain it regularly. Click Here to find out more on how to maintain your fabric or leather so that it retains its good looks and performance.

Charging Table Instructions

Click Here to download the Charging Table Instructions 

King Cloud II Customer Toubleshooting FAQs

Click here to download King Cloud II Troubleshooting guide

Neo Deluxe Customer Toubleshooting FAQs

Click here to download Neo Deluxe Troubleshooting guide

How do I care for Timber?

As a natural product, timber can feature variations in the grain, which add to the style and personality of this material. No two trees are exactly the same.

Natural materials like timber are also vulnerable to expansion and contraction from changing temperatures. King Living recommends placing timber furniture away from direct sunlight to avoid warping and discolouration. 

Regular cleaning and dusting will help to keep the surface in top condition. Polish once a month with a proprietary brand of furniture polish to protect the surfaces and nourish unsealed timber. Be sure to test polish on an unseen area before use and follow application instructions carefully.

Do not use polishes containing silicon or products that leave a greasy film, and avoid general cleaning products on timber surfaces. To minimise scratching timber surfaces, avoid dragging objects across the surface.

How Do I care for Timber Veneer?

As a natural product, timber veneer can feature variations in the grain, which add to the style and personality of this material. No two trees are exactly the same.

Caring for timber is just as important as caring for fabrics and leathers. Gentle dusting with a clean microfibre cloth will help maintain the beauty of your timber veneer. King Living also recommends placing your timber veneer furniture away from excess heat and/or humidity, which may cause the veneer to crack or warp as it expands and contracts due to temperature variations.

Keeping your timber veneer furniture in pristine condition by avoiding exposure to direct sunlight or ultra violet light, which may cause discolouration or deterioration of the surface. Also place protective padding between the timber veneer and any object placed on it. This should be thicker for heavy, hot or abrasive objects that may severely damage the wooden surface.

To minimise scratching the timber veneer, avoid dragging objects across the surface. We also recommend not writing directly on top of timber veneer surfaces as pen or pencil marks may show.

Clean any spills immediately, do not allow nail polish remover, hair spray, perfume or strong corrosive solvents to come in contact with the timber veneer, and do not use any chemicals, detergents or any product containing silicon to clean timber veneer.

What's in our products?

What Goes Into The Cushions?

King Living doesn’t take shortcuts and our cushions are no different. King Living use only the latest technology, high resilience CFC-free foams that will outlast and outperform conventional cushioning.

We also use a soft feather blend in special applications for added comfort and a welcoming, casual look and feel.

Depending on the design, King Living cushioning features KingCell™ Pocket Springs, multi layered HR foams and soft feather blend overlays. Soft feather blend forms to the shape of the body while the KingCell™ Pocket Springs provide long lasting support and durability.

What Is The Seating Made From?

King Living uses a remarkable seating system in all designs. This is the Postureflex® Seating System with seat suspension that supports the body perfectly and maintains the true lines of the furniture. This is the same system used in luxury European cars.

Different King Living designs use different ways to create the final look and feel of the cushions, such as the Kingflex™ system, multi density, high resilience, CFC free foams and feather blends.

Why Does King Living Use Steel Frames?

We use engineered, galvanised steel frames for strength, flexibility, individual support and lasting comfort.

Delivery Options

What if I think I have a difficult access?

For a small fee we can arrange an access check before your order is confirmed to ensure the furniture you have chosen can be delivered without any problems. Difficult deliveries may incur a higher delivery charge. Please contact the King-Care® Team on + 65 6805 4198 or via email kingcare@kingliving.com.sg  

How long until I receive my delivery?

King Living furniture is made to your specifications and for this reason our normal delivery time is 4 weeks. Please note this delivery timeframe may vary due to high demand, occasionally resulting in delayed shipment. Please contact the King-Care® Team on + 65 6805 4198 or via email kingcare@kingliving.com.sg for further information. You will be advised of an approximate date of arrival at the time your order is placed. Should a delay occur you would be contacted immediately.

What if your delivery schedule does not suit me?

We can arrange an outside furniture carrier to deliver your furniture at a precise day/time. We can obtain a quotation for you on request. Please contact the King-Care® Team on + 65 6805 4198 or via email kingcare@kingliving.com.sg for more information

Will I be notified prior to delivery?

You will be contacted a few days before your delivery to confirm delivery details and given an approximate delivery time.

What if I need to delay my delivery date?

This can be organised by contacting the King-Care® Team on + 65 6805 4198 or via email kingcare@kingliving.com.sg 

Is full payment required prior to delivery?

Delivery is made by outside contractors who cannot process payments. For this reason we ask that you pay for your furniture in full prior to delivery. This can be organised by contacting the King-Care® Team on + 65 6805 4198 or via email kingcare@kingliving.com.sg

Neo

Neo

Flexibility and style

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