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Warranty

King warrants all King branded products and selected components of those products, as are specified in this warranty, against failure due to a manufacturing defect for the period referred to in the below table (Warranty Period) subject to these terms (Warranty). Please note that each Warranty is specific to a product or a component of a product. Please note the exclusions to this Warranty that are listed in this document and the specific exclusions for each specific product and component warranty listed in the below table. 



 

 

 

Products/Components

Warranty Period from date of purchase

Specific Exclusions

 

Indoor products manufactured by King after 1 January 2015

1

Steel or alloy frames

25 years

Components and products used for business purposes.

2

Sofa accessories for indoor products

2 years

Electrical accessories.

Components and products used for business purposes.

3

Electrical accessories for indoor products

1 year (12 months)

Components and products used for business purposes.

4

Other components of indoor products (including King Leathers, King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa & storage bed mechanisms), hydraulics, zippers, touch fasteners and legs)

 

* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.

15 years according to Pro Rata Schedule:

*Year 0-1 Free

*Year 1-2 Free

*Year 2-3 25%

*Year 3-4 31%

*Year 4-5 37%

*Year 5-6 42%

*Year 6-7 48%

*Year 7-8 54%

*Year 8-9 60%

*Year 9-10 66%

*Year 10-11 72%

*Year 11-12 77%

*Year 12-13 83%

*Year 13-14 89%

*Year 14-15 95%

*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost $25. House calls and transport costs are charged to the purchaser at Standard King rates.

 

Electrical and motion components.

Components and products used for business purposes.

 

Outdoor products manufactured by King after 1 January 2012

5

Steel or alloy frames*
(Including warranty against structural defects)

10 years

Components and products used
for business purposes.


Surface corrosion of steel furniture and parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.

 

Coating and Surface

5 years

Minor corrosion spots at the weld joins. Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.

Any occurrence of any detritus, organic or man-made matter settling on the product surface.

Tea staining on stainless steel product surface.

6

Components of outdoor products (including but not limited to King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including storage base mechanisms), zippers, touch fasteners, legs and outdoor accessories).

* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.

2 years

Electrical and motion components.

Components and products used for business purposes.

7

Accessories for outdoor products and Weatherguard covers

2 years

Electrical and motion components.

Components and products used for business purposes.

8

King Rope

5 years

Electrical and motion components.

Components and products used for business purposes.

9

‘Sunbrella’ upholstery, specialty fabrics and decorative shade fabrics solely from the ‘Sunbrella Upholstery Fabrics’ collection.

5 years

Electrical and motion components.

Any other parts of products.

Any other fabric range of King products.

 

Electronics and motion components

10

Electronics and motion components of all King branded products

2 years

Components and products used for business purposes.

11

Electronics and motion components of all King branded products (on purchase of a 3 Year Extended Warranty)*

*For the 3 Year Extended Warranty, please note that the specific conditions specified at the end of this table apply.

5 years (total of the above 2 year warranty plus 3 year Extended Warranty)

Only available on purchase of a 3 Year Extended Warranty at the time of purchase of these products.

 

Components and products used for business purposes.

 

 

 

Other products

12

Sleep+ products (excluding Fit Cover)

15 years according to Pro Rata Schedule:

*Year 0-1 Free

*Year 1-2 Free

*Year 2-3 25%

*Year 3-4 31%

*Year 4-5 37%

*Year 5-6 42%

*Year 6-7 48%

*Year 7-8 54%

*Year 8-9 60%

*Year 9-10 66%

*Year 10-11 72%

*Year 11-12 77%

*Year 12-13 83%

*Year 13-14 89%

*Year 14-15 95%

*Percentage of retail
replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost $25. House calls and transport costs are charged to the purchaser at Standard King rates.

Electrical and motion components.

Components and products used for business purposes.

13

Fit Cover

2 years

Components and products used for business purposes.

14

Case Goods & King bedroom, dining room, living room and furnishing products

2 years

Components and products used for business purposes.
Any other range of King products.

15

King lighting products

1 year

Components and products used for business purposes. Lightbulbs: King may, at its discretion, provide lightbulbs together with a product, but lightbulbs are not included in or covered by this Warranty.

16

Rugs by King

2 years

Components and products used for business purposes.

Any other range of King products.

 

Commercial products manufactured by King after 1 April 2015

17

Steel or alloy frames

(This Warranty applies where the products and components are used for commercial purposes)

10 years

Electrical and motion components.

This Warranty does not apply to any King products purchased and used for personal, household or domestic use by the purchaser.

If you are purchasing a King product for personal, household or domestic use, then warranties listed 1 to 11 above may apply

18

Other components (including King Leathers and King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa bed and storage bed mechanisms), zippers, touch fasteners, and legs but excluding electrical components).

(This Warranty applies where the products and components are used for commercial purposes).

*Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.

1 year (12 months)

Electrical and motion components.

This Warranty does not apply to any King products purchased and used for personal, household or domestic use by the purchaser.

If you are purchasing a King product for personal, household or domestic use then warranties listed 1 to 11 above may apply.

 

 

   

 
 

3 Year Extended Warranty terms and conditions:

The 2-year electronics and motion component warranty in item 8 of the above table can be extended for eligible customers for an additional 3 years (thereby totaling 5 years) (3 Year Extended Warranty). This 3 Year Extended Warranty comes at an additional charge payable to King at the time of purchase of a King product. In addition to all other terms and conditions of this Warranty, the 3 Year Extended Warranty is subject to the following conditions:

•the eligible customer’s delivery address is in Singapore (“Eligible Customer Address”); and

• that the product and its components remain at the Eligible Customer Address for the duration of the 2-year warranty period and the subsequent 3 Year Extended Warranty period. Please check with our King staff to con rm that your address is an Eligible Customer Address for the Extended Warranty.

What is not covered by the Warranty?

To the full extent permitted under law (including the Consumer Protection (Fair Trading) Act of Singapore (Cap. 52A) (“CPFTA”), this Warranty does not apply to:

• any exclusions speci cally listed for the relevant product or component in the above table; and

• where the Warranty would normally apply but the product has:

o been delivered to a locality outside of Singapore whether by King, another third party or the original purchaser; and
o at any stage during the use of the product by the original purchaser, the purchaser transports the product to a locality outside of Singapore; and o not been purchased directly from King; and
o been modi ed or changed without approval from King; and
o had any product tags removed, altered or defaced; and

• where the Warranty would normally apply to applicable components but the product or components of the product have: o not been purchased directly from King; and
o been modified or changed without approval from King; and
o had any product tags removed, altered or defaced; and

• fabrics supplied by you or outside suppliers. Please note that fabrics and leathers supplied by an outside supplier may be covered by the supplier’s own warranties. You may wish to approach the outside suppliers directly to enquire further about such warranties; and

• normal wear and tear associated with the products and components. Fabrics, leathers, suspension components, cushioning and llings will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and llings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion llings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects. King reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. Any item requiring replacement due to wear and tear will be at your own expense; and

• colour variations caused by exposure to the local environment for products including but not limited to fabrics, leathers, timber veneer and solid timber, except where both of the following are satis ed: o the products and components are ‘Sunbrella’ fabrics as speci ed in Item 8 of the Warranty; and
o the products and components become unserviceable within the applicable Warranty period due to loss of colour and/or strength from normal usage and exposure to local conditions, including sunlight, mildew and atmospheric chemicals; and

• damage caused by use of parts and consumables that are not the manufacturer’s genuine parts and consumables. Please note that for any item that is not actually manufactured by King, we will only provide that repair or replacement service to the extent that we can obtain the manufacturer’s approval to do so on their behalf, otherwise we will not offer that repair or replacement warranty for such item; and

• freight, call-out fees, labour and other items associated with making a claim under this Warranty (except for those costs provided under Singapore consumer laws, which cannot be excluded) where the claim is an invalid warranty claim. If the claim is a valid warranty claim, then King will only be liable for the costs that it has pre-approved in writing, where pre-approval must be obtained by you prior to you incurring those costs. All costs for which pre-approval in writing is not obtained by you in accordance with this paragraph are excluded from this Warranty and they will be charged to you at standard King rates; and

• products or components that become defective as a consequence of misuse, lack of proper care and maintenance, improper installation, commercial use or handling in transit. You must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on King’s website and any other information made available to you by King. If a component of a product becomes defective, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this Warranty.
This Warranty only applies to the original purchaser of the products where the products are delivered to a Singaporean delivery address and remain in Singapore for the life of the product. You cannot assign or transfer any bene t conferred by this Warranty and a person who is not the original purchaser shall not have any rights under the Contracts (Rights of Third Parties) Act of Singapore (Cap. 53B) to enforce or enjoy the bene t of any of these terms and conditions herein. All subsequent purchasers acquire the products ‘as is’ and without the protection of the Warranty.

How do you lodge a warranty claim?

King Customer Service must be noti ed of any defect within 14 days of the defect occurring by either the telephone number +65 6805 4198 or by email to [email protected] You must provide the following information upon noti cation of the defect:

• your name; and
• order delivery address; and
• your phone number; and
• King product details; and
• details of the defect claimed.

Once notification of a defect is received by King, a representative of King Customer Service will help determine whether your warranty claim is valid, and if it is, will inform you how King will honour it. You may be required to provide King with:

• photographic evidence of the defect;
• a written explanation of the defect;
• details of the defect over the phone with King Customer Service.

During the process, King Customer Service may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the Warranty. You must respond to all requests promptly.
King reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by King at its sole discretion. If the item is no longer sold by King, King will provide an appropriate replacement, which shall be determined by King at its sole discretion.

How will a valid warranty claim be honoured?

All warranty claims determined by King Customer Service to be valid will be honoured. To honour a warranty claim relating to a product, King will, at its option:

• replace the product or supply equivalent product. When a product or component is replaced, any replacement item becomes your property and the replaced item becomes King’s property; or
• repair the product; or
• pay the cost of replacing the product by acquiring an equivalent product. When a refund is provided, the returned product becomes King’s property and must be returned to King; or
• pay the cost of having the product repaired.

To honour a warranty claim that relates to a recliner electronics and motion component, King will, at its option:
• replace the recliner electronics or motion component or supply equivalent recliner electronics or motion component. When a component is replaced, any replacement item becomes your property and the replaced item becomes King’s property; or
• repair the recliner electronics or motion component; or
• pay the cost of replacing the recliner electronics or motion component or acquiring an equivalent recliner electronics or motion component. When a refund is provided, the returned recliner electronics

and/or motion component becomes King’s property and must be returned to King; or
• pay the cost of having the recliner electronics or motion component repaired.
Components replaced under this Warranty may vary in colour and texture to the original and such variations are not considered a defect.
Any repair or replacement under this Warranty is limited to the defective component only.

Disclaimer

To the extent permitted by law, all other warranties implied or otherwise not set out in this Warranty are excluded and King will be under no liability in contract, tort (including without limitation, negligence, or breach of statutory duty) to otherwise compensate the party eligible to make a warranty claim for:

• any increased profits or expenses; and
• any loss of profit, revenue, business, contracts or anticipated savings; and
• any loss or expense resulting from a claim by a third party; and
• any special, indirect or consequential losses or damages caused by King’s failure to complete or delay in completing any of its obligations in this Warranty.

Limitations on Disclaimer

The following statement only applies if you deal as a “consumer” under the CPFTA. In the following statement, ‘our’ means King and ‘you’ means the purchaser:
Our goods come with speci c warranties that cannot be excluded under the Singapore consumer laws. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The bene ts given by this Warranty are additional to other rights and remedies that you may have in relation to our products. Any paragraph of this Warranty which is unenforceable or void is to be severed and the rest of this Warranty will remain in force.

Contact:

If you have any questions or comments in relation to this Warranty, please contact:
King Singapore Pte. Ltd. (UEN NO. 201503463W)
#01-00 Hong Aik Building, 22 Kallang Ave, Singapore 339413
+65 6805 4198 - [email protected] - www.kingliving.com.sg

© 2016 King Australia Pty Limited. All rights reserved. ABN 79 002 757 333. 

 
 

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